Refund policy

General Returns & Restocking Fees: We accept returns of unopened, unused appliances in their original factory packaging within 14 days of delivery. All authorized returns are subject to a standard 25% restocking fee, plus all original and return freight charges.

Special Orders: "Special Order" items (including custom panels, specific color finishes, or non-stocked premium models) are entirely non-cancellable and non-refundable once the order has been submitted to the manufacturer.

Concealed Damage: Customers must thoroughly inspect all boxes and appliances upon delivery. Any visible freight damage must be refused at the time of delivery or explicitly noted on the carrier's delivery receipt. Concealed damage must be reported to our support team within 24 hours of delivery.

Defective Units & Warranty: We are an authorized retailer, but we do not provide in-house repair services. If an appliance has a mechanical or electronic defect, it is strictly covered under the manufacturer's warranty. Customers must contact the manufacturer directly to schedule authorized warranty service.

Installed/Used Appliances: Once an appliance has been removed from its original packaging, installed, or connected to utilities (water, gas, electricity), it is strictly non-returnable.