Shipping policy

Freight Curbside Delivery: Large appliances are shipped via third-party LTL (Less-Than-Truckload) freight carriers. Deliveries are strictly "Curbside Delivery" or "Driveway Delivery." The carrier will not unbox the appliance, move it into your home, or carry it up any stairs.

Delivery Scheduling: The freight carrier will contact the customer prior to delivery to schedule a drop-off window. An adult (18 years or older) must be present to inspect the shipment and sign the delivery receipt.

Haul-Away Services: As a direct-to-consumer retailer, we do not offer haul-away, removal, or recycling services for old appliances. Customers must arrange for the disposal of their old units independently.

Refused Shipments: If a shipment is refused by the customer for any reason other than documented severe freight damage, the customer will be responsible for all two-way shipping costs and a 25% restocking fee.